Joan Roberts was the most reliable and informative person whom we dealt with during our entire home purchase process. She never once let me down. Indeed, she exceeded my expectations with each and every interaction. I never understood the concept of truly outstanding on a customer satisfaction survey. After all, who could be that good? Well, I have finally met an individual who deserves the accolade “truly outstanding”… Joan Roberts! I was lucky to have worked with her.
– Suzy S.

Joan Roberts and her team provided us with excellent service from day one until day 30. She communicated with us constantly and was always available via several means of communication, even during non-business hours.
– Jason C.

Joan was so great to work with! She was understanding and worked hard at making sure we were taken care of. Joan was friendly and also answered us in a very timely manner. I really recommend Joan to everyone. Great work!
– Joseph S.

Joan and everyone we dealt with at Fairway were amazing. It was our very first mortgage and Joan always made sure we understood everything that was happening and how it affected us and our loan process. Thank you Fairway, and thank you thank you thank you Joan!
– Ashley M.

We couldn’t be happier with Joan and Fairway Independent Mortgage. They made our refinance easy and guided us through the process. They answered all of our (sometime redundant) questions thoroughly and with patience.
– Brian M.

I have nothing but wonderful things to say about Joan and my experience with Fairway. She explained everything along the way, was extremely proactive to ensure our loan closed on time and was a pleasure to work with.
– Kristine H.

Joan Roberts and Michele Nice made this experience a real pleasure. My home purchase of the two-family house I had been living in as a renter was done between me and my landlord, and I couldn’t have felt more secure in my trust of Joan and Michele. Joan patiently walked me through every step and made me feel as if my little duplex was as important as any grand estate purchase. I can’t thank them enough for the way they treated me, and they are both credits (bad pun) to your company. Thank you.
– Katherine P.

My experience with Joan Roberts was excellent. She was very patient in answering questions and willing to take time to go through documents. The pre-approval process was very thorough, so that by the time we wanted to go ahead with the loan, there were only a few documents that needed to be updated. Although the law had just changed in October [2015], Joan Roberts and her team made sure that we closed in a timely manner. We even managed to close one week before the estimated original closing date. Communication with Fairway Independent Mortgage is very simple as everything can be handled electronically, which makes the communication very fast. Joan always responded to my calls fast [and she] always called back. She made it a point to personally come to our closing, which was very nice and she did not have to do that, so she really cares about the people she works with. I was very pleased with the overall experience, would definitely recommend Joan to other people, and will certainly consider her again in the future for myself.
– Manuela S.

Joan was able to help me find and choose a mortgage within my preset budget. She assisted me in knowing what is typical in regards to taxes and insurance fees for the area and type of house I wanted to purchase. She helped by providing resources so that I would know what to expect. Not to mention, when I was having anxiety over loan approval, she helped me get through it with positive feedback, at the same time letting me know of any barriers to watch out for and how to get over them. Joan has been great throughout this whole home buying process. She is very good at helping you find the best path to take. She gives you options and is good at keeping you informed. I would highly recommend her to first-time buyers. Thanks, Joan!
– Sarah Y.

There’s a reason why Joan Roberts is on the top of Angie’s List. She is the best mortgage broker that I have encountered. Always professional and prompt with answers to my questions I can trust. Not always what you want to hear, but always what you need to know to move the process forward. Thanks, Joan.
– Steven R.