From the moment we were connected with Joan we knew we were in good hands! She was so kind, communicative and a joy to work with. We are first time home buyers and had a few hoops to jump through, but Joan made it so easy for us and helped get us the best loan possible. I highly recommend her to my family and friends!
We worked with Joan to get our mortgage for the house when we purchased it as well as for the refinance. Joan walked us through the process and was very helpful. She answered all of our questions and was quick to reply. It’s a delight to work with Joan and I recommend her to anyone looking for help with a mortgage or refinancing.
Wonderful experience down to the smallest detail. I have been in customer service for a very long time and it is hard to explain how great Joan was. She answered every text, every email and every call within minutes, even when she was supposed to be on vacation! Using all of the tools she had, she found a mortgage program that allowed us to be cleared to close within 8 days of contract! That creativity allowed us to buy the home of our dreams. Thank you Joan for treating us like family!