My experience with Joan Roberts was excellent. She was very patient in answering questions and willing to take time to go through documents. The pre-approval process was very thorough, so that by the time we wanted to go ahead with the loan, there were only a few documents that needed to be updated. Although the law had just changed in October , Joan Roberts and her team made sure that we closed in a timely manner. We even managed to close one week before the estimated original closing date. Communication with Fairway Independent Mortgage is very simple as everything can be handled electronically, which makes the communication very fast. Joan always responded to my calls fast [and she] always called back. She made it a point to personally come to our closing, which was very nice and she did not have to do that, so she really cares about the people she works with. I was very pleased with the overall experience, would definitely recommend Joan to other people, and will certainly consider her again in the future for myself.
– Manuela S.
Joan was able to help me find and choose a mortgage within my preset budget. She assisted me in knowing what is typical in regards to taxes and insurance fees for the area and type of house I wanted to purchase. She helped by providing resources so that I would know what to expect. Not to mention, when I was having anxiety over loan approval, she helped me get through it with positive feedback, at the same time letting me know of any barriers to watch out for and how to get over them. Joan has been great throughout this whole home buying process. She is very good at helping you find the best path to take. She gives you options and is good at keeping you informed. I would highly recommend her to first-time buyers. Thanks, Joan!
– Sarah Y.
There’s a reason why Joan Roberts is on the top of Angie’s List. She is the best mortgage broker that I have encountered. Always professional and prompt with answers to my questions I can trust. Not always what you want to hear, but always what you need to know to move the process forward. Thanks, Joan.
– Steven R.
Working with Joan Roberts made our refinance such a good experience! She always was friendly and very professional. When I called with questions, I always got a prompt call back. The accurate reporting of all details involved from necessary documents to closing requirements was refreshing. My husband and I both highly recommend Joan Roberts to others, and would work with her in the future.
– Karen O.
My wife and I worked with Joan Roberts to secure financing for our first home. We were absolutely thrilled with the customer service we received, and felt extremely well-informed going into what is normally a bewildering process. Joan and her coworkers were prompt, pleasant, and thorough in their work and answers to any questions. They were with us every step of the way. We strongly recommend them!
– Jordan N.